Case Study 1 – UK Publishing House

Challenge:

•         Small business run by 4 person Executive Team.
•         Declining Intra-team relationships at executive level also impacting on immediate team and remote sales force/suppliers.
•         Recognition that failure to improve relationships may be terminal, despite the passion shared by all involved in the business.

Action:

•         Individual interviews with all key stakeholders plus facilitated meetings to discuss key business issues.
•         Observation of team meetings to illustrate personality types in action.
•         Provision of quick wins plus longer term improvement planning.

Results:

•         Increased self-awareness and improved communication in this tight community now producing increased team harmony.
•         Reduced stress within the team, particularly at the key print deadline phase.
•         Greater clarity on roles and responsibilities improved time management and accountability.
•         Business back on track to meet its financial projections and overall business plan