Case Study 2 - UK Bank Product Marketing Team:

Challenge:

• 40+ people reporting to the director
• Poor team morale (bottom of employee engagement league table)
• Ineffective executive and team meetings

Action:

• Programme of 4 x 1-day workshops plus interviews with individuals and ‘mop-up’ sessions for non-attendees, over 6 months
• Explored the Enneagram through panel discussion, practical exercises, observation of and commentary on team meetings

Results:

• Employee engagement score zoomed to joint top of league table in one year
• ‘Feel’ of the department also enhanced (i.e. engagement score improvement wasn’t a numbers massaging game!)
• Individual relationships within the team improved and survived beyond restructure
• Director repeated this programme at his next directorship

Work led by Paul Cowan (e =)